Information & Communications Technology (ICT) is the use of any computers, storage, networking and other physical devices, infrastructure and processes to create, process, store, secure and exchange all forms of electronic data. Typically, ICT is used in the context of business operations, as opposed to the technology used for personal or entertainment purposes. The commercial use of ICT encompasses both computer technology and telecommunications.

For LCC ICT plays a major role in terms of setting Council to its digital platform. Currently, the council is using a customized management software designed by The Digital Group, which caters to Rates, Parking Meter, ‘Town Ranger and Cashier for the day-to-day basis for record-keeping and income generation. MYOB is used by the finance department to maintain all the financial records.

There is one Production server that runs all this software’s inclusive of payroll software as well. One File server for data record-keeping is utilized by all departments. We are using complaints register associated with our CMS to register complaints received from outside and assign to departments using the complaints module to their emails to solve issues faster and effective manner.

Council also creates awareness through social media using Facebook, Linkedin and Twitter page to post information that is relevant to stakeholders and ratepayers.

The Council is also using the Cloud based services for website and emails. Our Cloud Server does not only host Lautoka City Council’s website and emails but also for Ba Town Council, Nasinu Town Council and Nausori Town Council.

Future upgrades plan:

Implementation of Document Management system to minimize papers to more into system process operations in terms of internal requests, approvals, customer serving, and overall cost-effective and faster means of service with less consumed time. Which is so-called a workflow concept with a paper-cut solution.